Synapse Consulting - Consultants for Organizational Effectiveness

 

Mission StatementMission Statement

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Clients and TestimonialsClients

Clients and TestimonialsTestimonials

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Building Strong and Resilient Organizations

Leading through Mergers and Major Organizational Changes

Developing Vision, Mission and Results-Oriented Goals

Investing in Human Resources

Developing Strategic Partnerships

Enhancing Diversity

Education

Certifications

Employment History

Professional Affiliations and Memberships

Building Strong and Resilient Organizations

  • Developed and implemented key indicators to track internal financial and program performance, which were communicated to and adopted by staff, leading to an improved and consistent understanding of the business at all levels, resulting in a turn around from an annual loss of $1.6 million to annual revenues of $19 million in three years.
  • Established performance improvement plans to ensure compliance with legal and regulatory requirements.
  • Conducted reviews of high-visibility programs, with recommendations for redesign and change strategies.
  • Analyzed revenue streams to identify opportunities to maximize funding and implemented strategies to reduce dependence upon limited resources.
  • Developed and implemented customized community-based programs to meet the needs of individual constituencies.
  • Created communication channels to improve information flow throughout all levels of the organization.

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Leading through Mergers and Major Organizational Changes to increase enthusiasm for and commitment to the new reality, while decreasing resistance to change.

  • Led organization staff in redesign of programs and systems to meet the changing needs of consumers and the challenges of a shifting political environment.
  • Developed plans for organizational restructuring to implement strategic direction, which focused energy on planned growth and elimination of non-revenue producing services.
  • Facilitated retreats and organizational development activities designed to produce organization-wide support for change,

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Developing Vision, Mission and Results-Oriented Goals to align all facets and functions of the organization.

  • Designed and facilitated strategic planning processes to guide organizations in identifying strengths, weaknesses, opportunities and threats and in creating viable business plans for the future.
  • Led community visioning process to develop strategies for addressing issues related to homelessness.
  • Facilitated group processes to identify and prioritize community service needs.

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Investing in Human Resources to maximize the potential of each employee.

  • Facilitated team building exercises to articulate group goals and enhance team performance.
  • Conducted comprehensive administrative reviews of personnel and program practices, resulting in organization restructure, classification/compensation revision and increased staff training.
  • Developed and conducted team building activities to support merger of geographically dispersed staff in diverse programs.

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Developing Strategic Partnerships to improve service to customers.

  • Developed partnerships with business sector, educational system and faith community to achieve organization goals and to maximize opportunities for customers.
  • Led inter-agency council to identify needs, establish priorities, develop goals and objectives and determine program outcomes.
  • Facilitated advisory group of residents, public housing authority and social service agencies to implement housing improvement/employment demonstration project.

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Enhancing Diversity to strengthen teams and organizations.

  • Facilitated state-wide task force on personnel practices with recommendations adopted by state policy board and national advocacy group.
  • Conducted cross-training between staff in the United States and staff in Puerto Rico for new program implementation.

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Education

  • Master of Public Administration; Old Dominion University
  • Bachelor of Arts, Political Science; Old Dominion University

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Certifications

  • Senior Executive Institute, University of Virginia
  • Governorís Fast Track Executive Training for Women and Minorities

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Employment History

  • 2003 to Present SYNAPSE: Consultants for Organizational Change
  • 2000 to 2003 First Home Care Corporation, Administrator
  • 2000 to 2001 Adjunct Teaching Staff, Old Dominion University
  • 1994 to 2000 City of Norfolk, Director of Human Services
  • 1993 to 1994 City of Norfolk, Director of Social Services
  • 1991 to 1993 City of Norfolk, Assistant Director of Social Services
  • 1986 to 1991 Commonwealth of Virginia, Regional Chief of Programs
  • 1982 to 1986 City of Norfolk, Personnel Supervisor
  • 1972 to 1982 City of Norfolk, Social Worker / Eligibility Worker

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Professional Affiliations and Memberships

  • Member, Board of Trustees, St/ Maryís Home for Disabled Children, 1997 to present
  • Member, Tidewater Community College Womenís Center Advisory Group, 1998 to 2003
  • Member, Norfolk Literacy Board, 2000 to 2002
  • Member, Child Welfare League of America Big City/Big County Roundtable, 1995 to 2000
  • Member, Child Welfare League of America National Advisory Committee on Foster Care, 1995 to 1997
  • Member, Virginia Task Force on Welfare Reform, 1994 to 1996
  • Chair, Hampton Roads Regional Forum on Welfare Reform, 1997 to 2000

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